Common Errors

Profile fails to launch

Cause: Orbita browser not downloaded, or profile data corrupted.

Fix: Go to Settings → Orbita and click Download / Update. Wait for the download to complete, then try again. If it still fails, try deleting the profile's local cache from the Orbita directory.

Proxy check fails

Cause: Incorrect credentials, proxy server down, or firewall blocking the connection.

Fix: Double-check the host, port, username, and password. Try connecting to the proxy from a different tool (e.g., curl) to confirm it works. Contact your proxy provider if the proxy is unreachable.

"Email already registered" on sign-up

Fix: Use the Forgot Password page to reset your password. If you signed up with Google, log in using the Continue with Google button.

Canvas/WebGL tests still show my real values

Cause: Some test sites cache results. Also, make sure the profile is launched (not just created).

Fix: Clear the test site's cache, or open the test in a new tab within the launched profile. Verify the profile is actually running (green dot).

Profile stuck in "Syncing" state

Cause: Network interruption during upload or download.

Fix: Check your internet connection. Click the Refresh button in the Profiles view. If the profile is stuck for more than 5 minutes, force-stop it by clicking Stop, then try launching again.

API returns 401 Unauthorized

Fix: Verify your API key is correct and included in the Authorization: Bearer YOUR_KEY header. Regenerate your API key in Settings if needed.